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Customer Service

Thank You For Your Business!

You can reach our customer service at 02 9486 3388 or

If you are inquiring about your order, please have your Order Number ready!



All payments to 100% Pure Australia need to be processed via PayPal. 

Please be sure and check your PayPal account for confirmation of payment. You should receive two confirmation emails: one from 100% Pure and one from PayPal. 

Sorry, we do not accept international credit cards.

100% Pure is proudly distributed exclusively in Nourished Distributions. Nourished Life will appear on your PayPal or Bank Statement


Return Policy:

We accept returns & exchanges within 14 days. We hope you'll appreciate our exceptional quality and purity of our products and that you will love every 100% Pure item you purchase. We fully guarantee and stand by our products.

You may return gently used product(s) by sending them back to:

100% Pure Returns
12/20 Narabang Way
NSW 2085

Please be sure to include a copy of your receipt, and indicate how you would like your return to be processed: 

  1. store credit: to be used towards future orders
  2. even exchange for a different shade or scent 

Product Defects:

If you believe you have received a defective product, please send a clear photo of the defect to along with your first and last name, order number and name of product.


Free Gifts and Gift Sets:

  1. If you are requesting a store credit/refund of your entire purchase, we ask that you kindly return all items received in your order, including any promotional items received for free.
  2. We cannot accept partial returns of gift sets or weekly specials. If you would like to return a gift set or weekly special, or any other items sold as a set, we ask that you kindly return the set as a whole.

3rd Party Retailers:

If you have purchased your 100% Pure products through a 3rd party retailer, please contact the store for more information on their return policy.



If you have any questions or concerns regarding our return policy, please don't hesitate to contact us: 02 9486 3388 or


Website Promotions:

Some promotions cannot be combined. To qualify for the "gift with purchase", your order total must exceed or meet the minimum (which varies) after all coupons, vouchers, and discounts have been applied, and before taking into account tax or shipping costs.